Assured Buyback Policy
At Uniglo Jewels, we prioritize your satisfaction even after your purchase. Our Buyback Policy allows you to resell your Uniglo Jewels items back to us within a year of purchase, offering peace of mind and flexibility for future upgrades or returns.
Buyback Value
You can return your item for a buyback amount equal to 70% of your original purchase price.
Buyback Procedure
- Initiate the Process: Contact our Customer Service team, including your order ID and attaching your purchase documents (order confirmation email). You may also visit us at one of our stores.
- Response Time: Expect a reply within 24-48 business hours, confirming your eligibility.
- Quality Assessment: After receiving your item, we will conduct a thorough quality assessment. The final buyback value will be determined at this stage, considering any defects or loose stones that may affect the revised market value. Please note that failure to include the diamond certificate will result in a deduction of €50.
- Payment Processing: Once approved, funds will be transferred to your bank account within 4 to 7 business days.
If you visit one of our stores, our team can promptly guide you through the process and immediately execute the buyback.
Please remember, the entire process is subject to the discretion of the Uniglo Jewels team, based on the quality assessment.
Need More Help?
We’re here to assist you! Please contact our customer service team for further assistance.