Free 15-Day Returns
At Uniglo Jewels, we are confident that you will love our products. However, should you feel the need to return any item from your order, we are happy to assist you! We proudly offer a hassle-free, no-questions-asked 15-Day Return Policy for all orders, ensuring a full refund to guarantee your complete satisfaction.
Return Shipping
Uniglo Jewels offers insured Free Return Shipping for all eligible items returned within 15 days of delivery. The 15-day period begins from the date your order is delivered.
Return Terms
To qualify for a return, items must be in unused condition and retain their original packaging and documents, including any certification or certificates.
Please note:
- If items are found to be used or worn, a fee of €150 will be deducted from your total refund.
- If the diamond certificate is lost or tampered with, a €50 replacement fee will be deducted from your refund.
- Engraved items will incur a €15 deduction upon return.
- Returns are not accepted for jewellery that has been resized or altered in any way. Products that have already been exchanged also cannot be returned or exchanged again.
Cancellations
You may cancel your order and receive a full refund before it has been shipped. However, custom-made bespoke designs are not eligible for cancellation after 48 hours from the order placement.
How to Return Your Order
Contact Uniglo Jewels Customer Service
If you wish to return an item, please contact our Customer Service team. Kindly email us with your Order Number and the word “Return” in the subject line. In your email, specify that you wish to return the item and provide the relevant details regarding your request.
After we review your return request, we will arrange for the return shipment.
How to Pack Your Order
To ensure safe and secure return transit, please carefully pack the item(s) in their original packaging. The following steps are mandatory:
- Items Inside the Package – The contents being returned must be visible in the images provided.
- Outside Packaging – The box should be securely packed.
- Images – You must provide clear images of the items and packaging. Failure to share these images, or if the images are disapproved, may result in your package not being insured, and Uniglo Jewels will not be liable for any damage during transit.
Please ensure:
- No words like “jewelry,” “diamonds,” or similar terms are written on the package for security reasons.
- The package should be double-boxed for extra protection.
Refund Process
Once we receive your return, our quality inspection team will assess the item(s). If the item meets our return criteria, we will initiate the refund process. Please note that if an item is not in unused condition, we may contact you for further details before processing the refund.
Refunds are typically processed within 5 to 7 business days. The refund will be issued using the same payment method as the original purchase.
Serial Returns (Bracketing)
We do not support bracketing or serial returns to protect the integrity and craftsmanship of our products. Bracketing refers to purchasing multiple items with the intent of returning those that are unwanted. Uniglo Jewels does not accept returns for orders suspected of being placed under such practices.
We appreciate your understanding of our commitment to sustainability and responsible consumption.
Need More Help?
We’re here to assist you! Please contact our customer service team for further assistance.